Frequently asked questions
HOW DO I ORDER?
Get in touch using the enquiry form on the wedding, celebration or party page; or by email or phone to place an order or book a consultation. An invoice will be sent to you.
DO YOU DO CAKE TASTING SESSIONS?
Yes we do! We offer a personal cake consultation and tasting session for wedding and large cake orders. Consultations are held at a central London location or at our North London based studio. There is a £25.00 non-refundable consultation fee payable in advance, which will be deducted from the cost of your cake when ordered. An invoice will be sent and payment for the consultation can be made by bank transfer.
HOW DO I PAY?
We accept payment by bank transfer. A 50% non-refundable deposit is required to confirm your order. The remaining 50% is due 8 weeks before the delivery date, at which point all changes must be confirmed. Orders placed less than 6 weeks in advance of the delivery date must be paid in full.
Orders are only confirmed once we have received a deposit or full payment.
DO YOU DELIVER?/ CAN I COLLECT?
Delivery and set up of wedding cakes, tiered and large cakes within Central London costs £65.00. Deliveries outside of London will be calculated by distance. Delivery of cakes that do not require set up will be quoted accordingly. We will deliver all over the UK!
Cakes can be collected from our London address. Cakes will be packaged ready for safe transportation. We can’t accept responsibility for cakes once they have left the studio, so drive carefully!
WHEN SHOULD I PLACE MY ORDER?
We take orders up to two years in advance! But that’s not necessary. Ideally, if you are planning for a large order or a wedding cake, your order will need to be placed as early as possible to ensure that we have availability on busy weeks of the year. Orders can be taken a minimum of 48 hours in advance.
HOW MUCH WILL MY CAKE COST?
All our cakes are made bespoke to order so we don’t have fixed prices. Please contact us with your ideas and we will provide you with a quote.
WHAT IF I HAVE DIETARY REQUIREMENTS ?
We can offer gluten free and vegan options on request. All our cakes are vegetarian and do not contain alcohol. All our cakes are produced in premises where we also use nuts, peanuts, milk, eggs, soya, wheat (gluten).